Cancellation & Refund

  1. What is AutopartKu Return Policy?

In AutopartKu.com, all items are covered by “AutopartKu 7 days Buyer Protection Guarantee”.

Return policy Coverage 7 calendar days
Buyer Protection Guarantee (BPG) Yes, it is only applicable for Customers in Malaysia
Change of Mind ·   Before shipment and/or payment

·   Not applicable for Non-Refundable Products

Note:

1.)   7 calendar days coverage starts from the date you received the item the time to the post stamp stated on the parcel you return to our Merchants.

2.)   BPG is only applicable to the below Reasons of Return, conditions of the return item(s) and item(s) category.

 

  1. What can I return?

Acceptance of return will be due to any of the following reasons.

Reasons of Return Descriptions
Damaged The product is damaged upon receipt
Defective The product is faulty or not fully functioning as described in its manufacturer specification
Wrong item delivered Item(s) delivered is not as per the item(s) ordered (e.g. wrong size or wrong colour)
Missing items/parts There is missing item(s)/part(s) which is/are indicated in its packaging
Does not fit The correct size as per ordered but does not fit the Customer
Marketplace content error The product does not match specifications, description, or image illustrated in the marketplace and is attributable to website error or misinformation

* There are circumstances that same photos will be used for similar series illustration purpose in which shall be excluded as incorrect image illustration.

Change of Mind Return item(s) is/are not applicable for Non-Returnable Items (check out below items) and product(s) in transit

Note:

  • In the unlikely event that your return is invalid, our Merchants will notify you before sending it back to you. Your return courier fee will not be reimbursed.

 

  1. Valid Return Requirements
  • Return item(s) must be shipped back to our Merchants within Seven (7) calendar days upon date of receipt. AutopartKu Buyer Return Guarantee Programme shall automatically lapsed thereafter. Nonetheless, if the item is covered by manufacturer’s warranty, please contact the manufacturer directly for assistance. Contact information can be found on the warranty card inside the package
  • Proof of purchase (order number, invoices, delivery note, etc)
  • Return item(s) must be attached with all accessories; including Manuals, Warranty Cards, Certificate of Authenticity and other free gifts received together with the purchase
  • Bank details in Return Form if original payment is made via AutopartKu Mode of Payment platform
  • Return Form shall be printed and attached in each return package box
  • Return reason must be valid and the following return conditions shall be met:
    • Return item(s) shall not be used and installed
    • All sealed items shall not be opened
    • Tags and labels shall be attached
    • Return item(s) shall be returned in original packaging

 

  1. How do I return an item?

Please contact our customer service department for further expedition, we shall assist you further.

Customer Support: support@autopartku.com / 03-6128 0833

 

  1. When will I receive my refund / replacement?

Upon receipt of item by our Merchants, this rectification process may take up to fourteen (14) calendar days. If all the items needed are present and accounted for, your refund and replacement will be processed and you will receive a confirmation email regarding the refund or replacement you requested.

 

  1. What are the Non-Returnable Items?

Below items are not returnable unless otherwise as specified in the Reasons of Return.

  • Electronic products with warranty activated or seal broken
  • Perishables produce / products
  • Imported items
  • Any items required special delivery

 

  1. Can I cancel my order?

Yes, you can.

However, cancellation is only applicable when the shipping has NOT started yet.

 

If your order is at  ‘Payment Complete’ status:

You can cancel your order immediately.

 

If your order is at  ‘Preparing for shipment’ status:

You can send a cancellation request to seller, and upon seller’s approval, your order will be cancelled.

 

**Please note that sellers may have already shipped your product during ‘Preparing for Shipment’ status. Therefore, sellers can reject your cancellation request by providing the proof of shipment.

 

If you want to cancel your order AFTER seller has already shipped your product, kindly contact AutopartKu customer service department, we shall assist you further.